Business Insights

Are Your Employees Engaged?

There is one topic that comes up a lot in discussion with business leaders, and that’s the idea of employees being all in. Have you ever noticed that your employees seem to have new life at the end of the day? It’s 5 o’clock, and suddenly your subdued office is all smiles and energy. What would it be like to have a company where everyone was excited about being at work? Where your employees like their coworkers, they’re challenged, and they’re loyal? Getting to that point starts with asking, “Where am I today?” [Read more…]

Lessons in Professional Development

Our coaches recently attended the annual conference of the Professional Business Coaches Alliance, a high-value event hosted and attended by top coaches from across the United States. While we can’t share a lot of what we learned—although our clients have probably already seen it in action!—the conference did get us thinking about the power of professional development. Everyone can benefit from professional development. All of our coaches are educated and experienced businesspeople, and we still believe continuing development is vital for them. Here is why professional development is valuable. [Read more…]

How’s Your Backpack?

One of the things we talk about a lot at Broad Insights is the backpack everyone carries. Everyone has a backpack on. It’s invisible, and we certainly do our best to hide it from other people. But in that backpack, we’re carrying the burdens of life, the responsibilities we have. For instance, my wife and I have aging parents. They’re becoming weaker and in poorer health, so we’re more and more preoccupied with that. We’ve also been blessed with 5 children, so we’re still in parenting mode. Everyone has relationships to maintain, and perhaps even some fraying ones to improve. You have family concerns too, I’m sure, on various levels. [Read more…]

Are Your Customers Delighted?

I think the best coaches help business owners assess what customers are thinking. There are objective and subjective ways to do that. Someone once said, “It isn’t what you don’t know that hurts you, it’s what you ‘know’ that isn’t true.” [Versions of this quote have been attributed to a variety of smart people.] We find that some business owners believe certain things about their customers, but they have a distorted view because they haven’t provided a safe environment for their customers to say what they really think. [Read more…]
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